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SHIPPING POLICY

BURNING BRANDS LLC

Last Updated: [7/3/2025]

1. GENERAL INFORMATION

This Shipping Policy outlines how Burning Brands LLC handles the processing, production, and delivery of your custom apparel orders. By placing an order with us, you agree to the terms outlined in this policy.

2. PROCESSING TIMES

2.1 Standard Production Timeline

  • Custom apparel orders typically require 7-10 business days for production after design approval.

  • Rush production may be available for an additional fee, subject to current capacity.

  • Production time does not include shipping transit time.

2.2 Order Processing

  • Orders are processed during business hours, Monday through Friday, excluding holidays.

  • You will receive an order confirmation email once your order is placed.

  • Design proofs will be sent within 1-3 business days for your approval.

  • Production begins only after written approval of design proofs.

3. SHIPPING METHODS & CARRIERS

3.1 Domestic Shipping (United States)

  • Standard Shipping: 3-7 business days (USPS First Class or UPS Ground)

  • Expedited Shipping: 2-3 business days (UPS 3-Day Select)

  • Rush Shipping: 1-2 business days (UPS 2-Day Air or Next Day Air)

3.2 International Shipping

  • Standard International: 7-21 business days (varies by destination)

  • Expedited International: 3-7 business days (varies by destination)

  • International carriers include DHL, UPS, and USPS International.

3.3 Carrier Selection

  • We reserve the right to select the most appropriate carrier for your shipment.

  • If you have a preferred carrier, please note this in your order comments.

4. SHIPPING COSTS

4.1 Domestic Shipping

  • Shipping costs are calculated based on order weight, dimensions, and destination.

  • Exact shipping costs will be displayed during checkout.

  • Free shipping may be available for orders over $250 (continental US only).

4.2 International Shipping

  • International shipping rates vary by country, weight, and dimensions.

  • The customer is responsible for all customs duties, taxes, and import fees.

  • These additional fees are not included in our shipping charges and will be collected by the delivery carrier.

5. ORDER TRACKING

  • A shipping confirmation email with tracking information will be sent once your order ships.

  • You can track your package using the provided tracking number through the carrier's website.

  • For questions about your shipment, please contact us with your order number and tracking information.

6. DELIVERY INFORMATION

6.1 Delivery Address

  • It is the customer's responsibility to provide accurate shipping information.

  • We are not responsible for delays or non-delivery due to incorrect address information.

  • Address changes cannot be made after an order has shipped.

6.2 Delivery Timeframes

  • Delivery dates are estimates and not guarantees.

  • Factors such as weather, carrier delays, and customs processing (for international orders) may affect delivery times.

6.3 Package Acceptance

  • No signature is typically required for standard deliveries unless specifically requested.

  • For high-value orders, signature confirmation may be automatically included.

7. SHIPPING ISSUES

7.1 Lost or Damaged Packages

  • If your package is damaged upon arrival, please take photos and contact us within 48 hours.

  • For packages marked as delivered but not received, please check with neighbors and your local delivery office first.

  • Lost or damaged packages will be handled according to the carrier's claim policies.

7.2 Delayed Shipments

  • If your tracking information hasn't updated in 3+ days, please contact us for assistance.

  • We will work with the carrier to locate your package or provide appropriate solutions.

8. BULK ORDERS

  • For large or bulk orders, special shipping arrangements may be made.

  • Please contact us directly for custom shipping quotes on large orders.

9. CONTACT INFORMATION

For all shipping-related inquiries, please contact our customer service team:

Email: [support@burningbrandstexas.com]
Phone: [806-425-0777]
Hours: Monday-Friday, 9:00 AM - 5:00 PM [Central Time Zone]

Please include your order number in all communications regarding shipping inquiries.

This Shipping Policy is subject to change without notice. The policy in effect at the time of your purchase will apply to your order.

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