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REFUND POLICY

BURNING BRANDS LLC

Last Updated: [7/3/2025]

1. OVERVIEW

At Burning Brands LLC, we take pride in the quality of our custom apparel products. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. By placing an order with us, you agree to the terms of this policy.

2. CUSTOM ORDERS

2.1 Pre-Production Cancellations

  • Orders cancelled before production begins may be eligible for a full refund minus any design setup fees.

  • Once your design has been approved and production has started, orders cannot be cancelled.

2.2 Returns of Custom Products

  • Due to the personalized nature of custom apparel, we generally do not accept returns or exchanges unless the products are defective or were incorrectly produced.

  • Custom orders with your approved designs, logos, or text are final sale.

3. DEFECTIVE PRODUCTS

3.1 Manufacturing Defects

  • If you receive products with manufacturing defects (such as misprinted designs, production flaws, or incorrect sizes based on our size chart), please contact us within 7 days of receiving your order.

  • Please provide clear photos of the defects and your order number when reporting issues.

  • Verified defective products may be eligible for replacement, repair, or refund at our discretion.

3.2 Incorrect Orders

  • If we ship incorrect items or quantities, please contact us within 7 days of receipt.

  • We will arrange for return shipping at our expense and provide the correct items as soon as possible.

4. RETURN PROCESS

4.1 Return Authorization

  • All returns require prior authorization from our customer service team.

  • Unauthorized returns may be refused or subject to delays in processing.

4.2 Return Condition

  • Items must be returned unworn, unwashed, and with all original tags attached.

  • Products showing signs of wear, washing, or alteration will not be eligible for refund.

4.3 Return Shipping

  • For defective items or our errors, we will provide a prepaid return shipping label.

  • For all other approved returns, customers are responsible for return shipping costs.

  • We recommend using a trackable shipping method as we cannot process refunds for items not received.

5. REFUND PROCESSING

5.1 Refund Method

  • Refunds will be issued to the original payment method used for purchase.

  • Store credit may be offered as an alternative if preferred.

5.2 Refund Timeline

  • Once we receive and inspect returned items, refunds will typically be processed within 5-7 business days.

  • Depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account.

6. EXCHANGES

  • We do not offer direct exchanges.

  • If you need a different size or product, a new order will need to be placed.

  • For defective items, we may offer direct replacement at our discretion.

7. RESTOCKING FEES

  • Custom orders are not subject to restocking fees as they are generally non-returnable.

  • For any non-custom items that may be returnable, a 15% restocking fee may apply.

8. EXCEPTIONS

We understand that special circumstances may arise. Please contact our customer service team to discuss your specific situation if it falls outside the scope of this policy.

9. CONTACT INFORMATION

For all return and refund inquiries, please contact us at:

Email: [support@burningbrands.com]
Phone: [806-425-0777]
Address: [313 Main St., Canadian, Texas, 79014]

Please include your order number and details about your return request in all communications.

This Refund Policy is subject to change without notice. The policy in effect at the time of your purchase will apply to your order.

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